Service Level Agreement 98: Understanding the Importance of SLAs in Business

In the fast-paced world of business, service level agreements (SLAs) have become a common practice to ensure that the expectations of both the service provider and customer are met. SLAs provide a clear picture of the level of service that is expected to be delivered, with defined timelines and standards for quality. One such SLA that is gaining popularity is Service Level Agreement 98, or SLA 98. In this article, we will explore what SLA 98 is, why it is important, and how it can benefit businesses.

What is SLA 98?

SLA 98 is a service level agreement introduced by Microsoft, which sets the standard for the uptime of its Azure cloud services. It guarantees 98% availability of the Azure platform, with a compensation plan in place if the uptime falls below this threshold. This service level agreement is applicable for Azure Virtual Machines, Azure App Service, Azure Storage, and Azure SQL Database, among others.

Why is SLA 98 important?

SLA 98 is important for businesses that rely on cloud services for their day-to-day operations. In today`s digital world, downtime can cost businesses millions of dollars in lost revenue, not to mention damage to brand reputation, customer trust, and more. SLA 98 ensures a high level of uptime for the Azure platform, which translates into reliable service for businesses. Moreover, it provides a clear understanding of Microsoft`s obligations and compensation in case of downtime, which adds a layer of security to businesses that rely on Azure.

Benefits of SLA 98 for Businesses

1. Increased reliability: SLA 98 guarantees 98% uptime for Azure services, which means businesses can rely on the platform to deliver consistent and reliable service.

2. Improved planning: With clear timelines and service level requirements, businesses can plan their operations better and prepare for unexpected downtime.

3. Better customer service: A reliable and consistent service platform improves customer satisfaction, which is crucial for building long-term relationships and loyalty.

4. Cost savings: Downtime can be costly for businesses, with every minute of lost productivity translating into lost revenue. SLA 98`s compensation plan helps businesses recover costs in case of downtime.


SLA 98 is an important service level agreement for businesses that rely on cloud services for their operations. It provides a clear understanding of Microsoft`s commitments and obligations, and a compensation plan in case of downtime. Moreover, it ensures high uptime for the Azure platform, which translates into reliable service for businesses, improved customer satisfaction, and cost savings. As businesses continue to rely on cloud services, SLAs like SLA 98 will become increasingly important to ensure smooth operations and continuity.